Privacy Policy
This privacy policy applies to visitors to and users of fendixmedia.co.uk (our “Website”) and explains how we use the personal data we collect from you when you use our Website.
Who are we and what do we do?
We are Fendix Media Ltd, the data controller of data collected by this website, registered with the Information Commissioner’s Office with reference Z3591265. We are a company registered in England and Wales with our registered office at Sussex Innovation Centre University of Sussex, Science Park Square, Falmer, Brighton, England, BN1 9SB. We are the UK’s leading digital engagement partner working inside the NHS. We work with a broad spectrum of organisations and agencies to deliver relevant, high performance, digital communications via NHS staff intranets.
What data do we collect?
We collect the following data:
- If you fill in a form on our website or submit a support email, we store the information you have provided in our systems where relevant (such as our CRM systems and support ticketing system).
- We may use javascript code embedded in our websites to collect information about pages you view, how you reached the page, what you do when you visit a page, and how long you remain on the page. We do not associate this information with an identifiable person. When you visit our website our server also logs the time of a visit and the IP address from which your visit came. We do not associate this information with an identifiable person.
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data:
- When you provide the data via our website or online support systems.
- In the course of a contractual relationship with you.
How do we use your data?
If you fill in a form on our website or submit a support email, we store the information you have provided in our systems where relevant (such as our CRM systems and support ticketing system). We only use the information collected for the purposes described on the form.
How do we store your data?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable technical, physical, electronic and managerial procedures to safeguard and secure the information we collect. Data is stored in a secure public sector hosting environment located in the UK and we are certified as ISO 27001 compliant and Cyber Essentials Plus accredited.
We hold and process information collected on the website. Personal data gathered by our website is deleted periodically and in accordance with our data retention policy as specified by our ISO27001 certification.
What is the lawful basis for our processing?
The lawful basis for processing the data that we collect from you when you complete an online form is the consent that you give when completing that form. Those data will only be used for us to respond to and follow up your enquiries.
What are your data protection rights?
Every user of our website is entitled to the following:
The right to access – You have the right to request Fendix Media Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Fendix Media Ltd correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Fendix Media Ltd erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Fendix Media Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Fendix Media Ltd’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Fendix Media Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, contact us via the methods shown below.
Cookies
We use cookies to personalize content and analyze traffic to our website. You can choose to accept only cookies that are necessary for the website to function or to also allow tracking cookies. For more information, please see our Cookies Policy page.
Privacy policies of other websites
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and update this web page. The date of last update is shown at the bottom of this page.
How to contact us
If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@fendixmedia.co.uk
Call us: +44 (0) 203 026 1140
Or write to us at: Fendix Media, Sussex Innovation Centre, University of Sussex, Science Park Square, Falmer, Brighton, BN1 9SB
How to contact the Information Commissioner
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Call: 0303 123 1113
Or go to https://ico.org.uk/make-a-complaint/
[June 2023]